When calling to make an appointment, our Concierge will ask questions to determine the specific service(s) you will be having, as well as the most convenient time for your visit. Booking the proper service appointment ensures that all Clients are taken on time. A credit card is required to secure your appointment. See cancellation and reschedule
Pre-booking your next appointment before you leave the salon is the most reliable way to secure the date and time most convenient for your next visit. Not to worry that you might forget, you will receive a reminder email or phone call the day before your next scheduled appointment.
Cancellation and Reschedule
We do require a 24 hour notice for all cancellations and reschedules. If less than 24 hours notice is provided, 50% of the cost of service(s) booked will be billed. In the event of a no show with no phone call, 100% of the cost of service(s) is billed. Appointments made within the 24 hour period are subject to the same guidelines as stated above.
Please allow our team the opportunity to provide the best service possible by refraining from phone calls during service. This consideration is appreciated by fellow Clients as well.
Please arrive 5 – 10 minutes prior to your appointment time to allow for changing and storing of personal items.
Client satisfaction is the true measure of our success. Any feedback you may want to share regarding your experience with us is most appreciated. Please call to speak with a Manager, or use the online option provided in the Connect section of our website.
Gratuities may be given directly to your service provider, or our Concierge team will provide assistance. Gratuities may be provided in cash, or you may write a personal check directly to your service provider. For your convenience, gratuity envelopes are provided at our Concierge desk. We are unable to include gratuities with your credit card for service and product.
We will do our best to accommodate late arrivals. Calling ahead provides us the best opportunity to assess the situation. However, calling ahead does not always guarantee that we will be able to provide service, especially if your arrival is later than originally anticipated.
Payment for Services and Products
MasterCard, Visa, American Express, Discover and cash are accepted for payment of services and products at our Rockefeller Plaza location. We’re unable to include gratuities with your credit card payment for service and product – See Gratuities.
For the comfort and consideration of everyone, pets of any size are not permitted.
We offer product exchange or merchandise credit on most retail items within 30 days, when accompanied by proof of purchase. No cash or credit card refunds. We do not accept returns on brushes, blow dryers, flat irons, curling irons, makeup, or boutique items.